Masterpeace Bookkeeping ("we", "us") respects your privacy. This policy explains how we collect, use, share and protect personal information, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
Who this policy covers
This policy applies to personal information we collect through our website (masterpeacebookkeeping.ca) and by phone, email, text message and messaging apps.
Information we collect
We collect only what we need to provide our services. Depending on the service, this can include:
- Identity and contact details, such as your name, date of birth, address, email and phone number.
- Tax and financial information, such as tax slips (T4, T4A, T5 and others), receipts, bank and credit card statements, and business records.
- Information about your spouse or partner and dependents when it is needed for your return.
- Information you send us through our website forms, including resumes sent through our careers page.
How we use your information
- To prepare and file your tax returns and provide bookkeeping, payroll and related services.
- To verify your identity and communicate with you about your file.
- To run our business and meet our legal and regulatory obligations.
- To tell you about our services. You can opt out of marketing messages at any time.
We do not sell your personal information.
Email, text and messaging apps
If you give us your mobile number, you agree that we may send you text messages about your file and our services. We do not share your number for marketing. Reply STOP at any time to stop receiving texts.
If you send us documents through email or a messaging app, we match them to your client file and store them in our client management system. Messaging providers may keep copies of media files for a short time under their own policies. Please never send your full Social Insurance Number, passwords or online banking logins through email or messaging apps.
Who we share it with
We share personal information only when needed to provide our services or when required by law:
- With the Canada Revenue Agency and other government bodies when we file on your behalf or when the law requires it.
- With trusted service providers that help us run our business, such as email, cloud storage, phone and document management providers. They may only use your information to provide services to us.
Some of these providers may store information outside Canada, including in the United States, where it may be accessible to authorities under the laws of that country.
How we protect it
Access to your information is limited to staff who need it to do their job. We use safeguards including encryption, password protection and secure disposal of records. If a privacy breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada.
How long we keep it
We keep personal information only as long as we need it for the purpose it was collected or as the law requires. The CRA generally requires tax records to be kept for at least six years, and you should keep your own original receipts for seven years in case of an audit.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. To request deletion, email info@masterpeacebookkeeping.ca with the subject "Data Deletion Request". We will respond within 30 days.
Cookies
Our website uses cookies to work properly, for example to keep our contact form secure. Third-party services such as fonts and maps may also set cookies. You can control cookies through your browser settings.
Contact our privacy officer
Our privacy officer is responsible for making sure we follow this policy. If you have a question or concern, contact us:
If we cannot resolve your concern, you can contact the Office of the Privacy Commissioner of Canada.